Home

Book

Book

About Book

Waiting Tables?

make more money!

Enthusiastic Customers spend more-tip more!

Are you a server looking to boost your income and provide top-notch customer service? "Waiting Tables? Make More MONEY!" is the ultimate guide to help you succeed. This book provides proven techniques to increase customers' enthusiasm about their dining experience, leading to higher tips for you.

You'll learn how to excel during the four key phases of the restaurant sales cycle: Greeting, Ordering, Feeding, and Fleeting. Discover how to make personalized recommendations, handle special requests, anticipate customer needs, and create a positive rapport with guests.

The book also covers important topics like adopting the right attitude, managing customer expectations, dealing with challenging situations, and understanding different customer personality types. Practical exercises throughout reinforce the concepts and help you hone your skills.

Whether you're a new or experienced server, "Waiting Tables? Make More MONEY!" gives you the tools and confidence to take your service and income to the next level. Highly recommended for any waitperson who wants to create enthusiastic customers and fatten their wallet in the process. Dig in and start earning more today!

Free!

Affirmations to improve Customer Enthusiasm and TIPS!

Need it printed now? We’ve got you covered with swift service.
Enjoy exceptional quality and convenience every time.

Key Points:

Remember: "TIPS come from Customer ENTHUSIASM... Period!"

The Waitperson's Job

Waitpersons are the primary customer contact and ensure an enthusiastic dining experience.

Consider yourself a commissioned salesperson

Tip Income Formula: TIPS = Meal Size ($) x Customer ENTHUSIASM (TIP percentage) Have a "POSITIVELY PEOPLE" attitude

The Restaurant Sales Cycle

Greeting: First impressions are critical. Introduce yourself within 2 minutes of seating.

Ordering: Manage customer expectations for WHAT will arrive and WHEN

Feeding: Be attentive and accessible. Anticipate needs before being asked.

Fleeting: Handle bill presentation and departure smoothly

Customer Personality Types (B-E-S-T)

BOSS: Decisive, wants control

ENGINEER: Analytical, needs details

SOCIALIZER: Friendly, emotional decisions

THINKER: Quiet, needs time to decide

Performance Indicators

Communicate effectively with staff and customers.

Handle complaints positively.

Maintain appropriate appearance and attitude.

Anticipate and act on customer needs.

Key Techniques

SQAD: Use appropriate Statements, Questions, Answers and Deliverables

D-A-N-C-E: Do Anticipate Next Customer Expectations

Ghosting: Fulfill needs without customers being aware

Expectation Management: Set and meet/exceed customer expectations